How to Choose a Subcontractor That Suits You

One recommendation to service providers who are trying to grow their business is to outsource things that don’t have time to do or don’t like to do. This could include anything from cleaning your house to writing your content.

Even though this advice is good, extra help isn’t the only thing that’s needed to grow your business. Instead, you need to look at hiring people whose skills are the same as yours or complement yours. You can often find skilled subcontractors at multi-VA firms.

Hiring Service Providers Like You

Hiring an accountant or bookkeeper will give you more give time but you still won’t be able to complete all your business tasks by yourself. It will eventually decrease the quality of your work.

A reliable subcontractor that’s capable of performing the same level of work you do is an asset to your business. You know exactly what you want done. You can mentor them with any specifics of your project. This will help with communication and help insure consistent quality for your clients. It also will allow your company to accept more work.

For example, if you are an affiliate manager, you may have enough time to write 3 promotional articles, create two graphics and answer a certain amount of questions in a week. Hiring a subcontractor will give you more control over your time and allow you to produce more work. At the same time, your subcontractor is also answering questions and creating articles and graphics as well.

Give a subcontractor a try and you can see how much more work you can get completed.

Hiring for Complementary Skills

Imagine the benefits of hiring a subcontractor with complementary skills?

If you’re a virtual assistant who specializes in website management, you might hire a subcontractor who is really good at writing. She writes the content and you add it to the website. Your client is happy and you know you’re developing a good reputation.

You could even expand your services to email marketing, article marketing and other areas of website management and Internet marketing. Your business will attract the attention of more clients because you’ll be offering a wider variety of services, which may put you ahead of the completion. This means an increase in your income.

Hiring Process

After you thought about the kind of qualities you want in a subcontractor, you’ll need to find the right person. This includes:

1. Asking for recommendations or references from your colleagues

2. Carefully studying portfolios of potential candidates

3. Interviewing subcontractors

4. Asking for and following up with referrals

5. Evaluating if you and the candidate’s personality are suited to work together.

6. Determining the subcontractor’s work ethic

After you’ve decided you want to outsource work to someone, even if they’re from a multi-VA firm, make sure you go through a trial period. There’s always a risk when you give someone the responsiblity of a project when you don’t know them well.

It’s vital that you and your subcontractor sign a contract. It’s a protection for both parties and lists details of responsibilities and expectations. It also gives a professional and fair way for either party to exit the contract.

You can find several sample contracts online – but an attorney who specializes in contracts should look it over for you to make sure everything is correct and legal. Following these procedures will help you make the right choice when hiring a subcontractor.

Get the The Power of a Focused Business and learn how to focus more on your business for greater success.

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How to Keep Clients When You Subcontract Work

A common reason virtual assistants or affiliate managers don’t hire extra help is they think they’ll lose their clients. They reason that clients only want their projects completed by them and not someone else.

While it is true that some clients may tell you they only want your work on their most important projects, this doesn’t mean you can’t contain a multi-VA team to get some help.

When a client tells you this, it’s your opportunity to explain to her the benefits of working with a VA or affiliate manager that’s capable of directing a virtual assisting team, instead of trying to do it all herself.

In fact, if your client is already outsourcing to you, there’s a good chance that she’ll understand the benefits of outsourcing. She may need to be reassured that subcontractors will give her projects the same care and priority that you do.

Benefits of Working With Your Team

1. Each member of your virtual assistant team is an expert in a specific skill. She only takes care of that part of the project and so she can give it her full attention and talent. Instead of undertaking all kinds of work, she is master of one that will greatly benefit your client’s business. For example, if one of your team members is in charge of creating graphics for your client’s site, she’s not going to be worried about the HTML, WordPress or hosting. She’s going to concentrate her full creative repertoire on the graphics task at hand.

2. Everyone will be able to produce their specific work at a faster rate with more talented people covering different tasks on the project. How many times, when you know you have a huge project to do, have you hesitated getting started? Or maybe, it takes it takes you longer to do the work. Some people get overwhelmed when they realize a huge project is due at a certain time. But with several subcontractors working on certain parts of a project, productivity is definitely increased.

3. As the project manager, you’ll review every piece of the project, so it will be double checked. Most people who work alone in the service industry don’t have the luxury of providing more than one set of eyes to check projects for mistakes, errors and other fundamentals.

Once your client understands that you are mentoring a team of people and not just allowing anyone to help with projects, hopefully she’ll come around. She’ll probably realize that your subcontractors also benefit her and that you would only let talented and creative people work for you. If a client doesn’t understand that you sometimes need help, perhaps it’s time to find a new client and let this one go.

Leading Your Team

Now that you have your client’s trust, make sure you are leading your team. Only hire subcontractors who you trust and know will do the best job. They should be capable of maintaining or exceeding your standards and expectations.

If you’re concerned about subcontractors or your virtual assistant team taking your client’s work, you can always give only small parts of the project to each subcontractor. This way they won’t fully know what it’s about. Don’t tell them the client’s name. Also, make sure your contracts include confidentiality and non-compete clauses.

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Effective Communication With Your Subcontractor

Communication lays the groundwork on which any business relationship is built. This is especially true with your subcontractors or virtual assistant team. Without effective communication, you risk the success of your project, your business and your ability to work with that subcontractor.

More than Just Giving Instructions

Working with subcontractors requires that, not only can you give instructions, but you must also be able to give and take feedback and constructive criticism. Two-way communication is necessary for a successful business relationship.

As the project manager, effective communication with your client is also important for business success. You’re the middle man and if you can’t communicate back and forth, then the project is likely to fail.

For example, when you subcontract out a web design project, you will need to make sure you understand your client’s goals by carefully listening to them. You also want to make sure you use communication to explain this to your subcontractor in a way that they can interpret what you’re telling them In other words; you’ll need to be able to speak your client’s “language” and your subcontractor’s as well.

There are several ways that you can improve your ability to communicate with your subcontractors and your clients.

Clear and Organized

The first thing you want to do is make sure that all communication is clear, structured and conveyed effectively. While verbal communication may seem easier, written communication is more professional and more easily tracked, especially if you and your subcontractor never meet. Ways to communicate in writing include:

1. Email is often used to discuss business matters in writing. It’s also surprisingly one of the most unreliable. You’ll discover this first time a subcontractor fails to complete a project, and states that she couldn’t because you didn’t answer her questions in the email she sent three days ago – but you never received.

2. Basecamp is a project management software that’s beneficial for brainstorming ideas using an online whiteboard and also communicating via messages with your subcontractors and your clients. Each party in a particular conversation receives email notifications of updates. It conveniently lets you login at any time to see if there are updates. You can access the Basecamp website anytime you need too.

Once you have a system setup for the type of communication that suits your business, you’ll need to develop a communication policy for your company.

Staying Professional

When we work closely with people every day such as subcontractors, it’s easy to get frustrated and sometimes even angry. This can cause more problems so remaining calm and talking over things can help resolve misunderstandings.

One way to help you remember what to do in these situations is to have a communications policy. The policy needs to outline appropriate methods of dealing with various situations in which you might be overly emotional.

For example:

  • How do you handle a subcontractor who you don’t hear from for a few days, right in the middle of a time-sensitive project?
  • How do you handle a subcontractor who doesn’t follow instructions that you gave her, even though they are clearly written in your project management system and she read them and said she understood them?
  • How do you handle a subcontractor who talks on the phone more than she works on the projects you gave her?

These policies can also include ways to show respect to your clients and how you allow your clients and subcontractors to treat you.

Follow Through

Regular communication with your subcontractors or VA team is just as important as a batter following through on a swing. If the batter stopped her bat as soon as she hit the ball, the ball would barely pass the batter’s box. (It’s called a bunt!) Likewise, if you don’t follow up on your communications, your team may not care as much about your business and may not do as good of a job for you.

So, give your outsourced team instructions and then request feedback. And when your team has followed through on your instructions, give them feedback. Tell them you appreciate their hard work. And then follow the process in reverse with your client. Follow through with your communication and enhance your relationship with your subcontractors, which will benefit your business.

Get the The Power of a Focused Business and learn how to focus more on your business for greater success.

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Subcontractors Can Benefit Virtual Assistants

Virtual assistants offer many services to clients, which may result in a heavy workload. You also may have realized that you don’t have the required skills to complete every task your clients – or potential clients – need. One solution is to outsource some work to a subcontractor.

You may have already turned down clients when your project calendar filled up, sent clients to a colleague or tried to meet their needs and couldn’t fulfill their expectations. A professional subcontractor that complements your skills can ease the stress from these problems and help you stay on track.

Why You Need a Subcontractor Today

1. Subcontractors Can Take the Extra Work

A subcontractor can allow you more free time for other projects, which will increase your income. For example, let’s say you schedule twenty hours of work in one week for two clients. By hiring a subcontractor, you can schedule in two more clients or another twenty hours of work that week.

Even though it costs money to hire a contractor, you still make a profit on those extra hours you were able to schedule. Also, you’re not paying hourly or weekly wages but only for completed projects. You’re the project manager, quality control officer and client liaison. You assign projects, make sure they’re done correctly and communicate with both the client and subcontractor.

2. Subcontractors Can Add New Skills

Subcontractors or a virtual assistant team can help you expand your services because they may have specified skills. For example, if your virtual team specializes in writing blog posts for your clients, you could hire a web design contractor to set up new sites or change the design of existing ones. This gives you a broader range of services you can offer and a better opportunity to meet clients needs.

3. Subcontractors Mean Less Paperwork

There are several advantages of hiring subcontractors instead of employees. A subcontractor comes with her own office, her own equipment and usually previous training in different types of services. She often has her own service business and will ensure she keeps a good reputation by doing the best job she can do for you. A subcontractor is responsible for her own taxes, sets her own hours and is self-motivated. You only pay her for the work she completes.

The downside of hiring employees is they need to work from your office and you need to provide equipment and essential materials. While there are many excellent employees, you may also need to provide training because they’re not in business for themselves. You would have to set her hours and pay for the hours she’s on the clock even if she doesn’t do a good job. You’re responsible for withholding taxes, Social Security and taking care of all the paperwork.

Growing Your Business with Subcontractors

Hiring a subcontractor or a mentor with expertise can be a moderately low cost way to grow your business to grow your business. It benefits you, the service provider who gets the help she needs, and the subcontractor, and gets to work she and she needs.

If you are looking to add more to your business skills why not Become a Blog Consultant

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Advantages of Service Providers Working With Subcontractors

A subcontractor helps you with work projects, which has a variety of advantages. The relationship between you, as a service provider, and your subcontractors is important for successful. The fact that you’re making your clients happy and your subcontractors are getting work is just the tip of the iceberg.

Growing Your Business with a Team

It can be difficult to grow your home business on your own. If you’re working alone, you can become overwhelmed if you take on too many projects. If you get sick, have an accident or just want to go on a vacation, you’re stuck, because you don’t have anyone to take care of necessary tasks.

If you’re busy doing everything in your business without help, you won’t find the time to do marketing and find more clients. You need more clients to replace those that move on and to continue to grow.

When you hire a subcontractor or mentor, that does high-quality work, you can outsource part of your projects, or even the whole project. A good relationship helps ensure you can trust this person to handle confidential jobs.

Your Management Role

If you are a virtual assistant, one of your job duties is to serve as a manager for your clients’ projects. You’re probably experienced and know who your target market is and realize that individual clients expect high quality work that’s delivered on time.

Your subcontractor may be new to the VA business but may have experience in secretarial or administrative work. She may also work in specialized areas such as blog design or media planning but needs to learn more about owning her own business so she can add more to her portfolio.

Likewise, let’s say you’re an affiliate manager, your responsibility is to make sure your affiliates have the materials and answers they need, and to find out what those are. Subcontractors or multi-VA’s with a variety of skills will work with you to create materials and come up with those answers.

So not only are you growing your business, you’re helping your subcontractor grow hers. It’s the perfect solution to help each other.

Increasing Profits and Capacity

As you become more comfortable working with subcontractors, you’ll be able to build a trusted virtual assistant team to help with all kinds of tasks.

For example, if you’re a VA who provides web content to your clients, you might subcontract to a VA who specializes in audio and video. The content you write is turned into a podcast and a video cast, which then helps grow your client’s business.

You could even outsource work to a VA with web design and SEO experience. This allows you to offer more of a variety of services. You’ll attract more clients if you offer many services, which means an increase in the amount of money you bring in.

Also, your productivity will be higher when you outsource projects because more work will get done. You may be able to only work 20 hours a week, but if you hire three subcontractors and each of them works 10 hours a week for you, you’ll be able to complete 50 hours of work per week.

When you bill your client, one option is to charge for the time your subcontractor spent working and for the time you spent managing the project. Some subcontractors charge by the hour or offer a flat fee for each project so you could setup a per-project fee that includes the amount they charge and the amount that you charge for your project management services.

Competent subcontractors or mentors bring their expertise to your VA business. More than one person working on a on a project, adds additional quality and makes it easier to meet deadlines.

As your business grows, you can accept more clients feeling confident that you can give them what they want. Your subcontractors will have more opportunities to grow their businesses with your guidance.

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Learn From The Experienced

Not sure about the rest of you but I learn the most from those with experience.  That’s one of the biggest reasons I chose to subcontract for virtual service providers.  There’s not necessarily any traits I look for when chosing a contract project however if I learn they have years of experience I have a tendancy to lean towards them.  The majority of the contractors I’ve worked with in the past own an operate a Multi-VA firm.  Basically it’s a virtual assistant company that has multiple team members or subcontractors.

I’m excited to announce each Tuesday you will be able visit this blog to read FAQ of multi-VA owners and managers.  The questions will be sent to the multi-VA firm, answered and then posted for comments from viewers.  It’s a great way for them to share their experience through answers they give.  Visit the blog next Tuesday to see the first multi-VA firm answers.

Become a Subcontractor

Connected For A Reason: Kelly McCausey

Each Wednesday I take the time to introduce to you someone I’ve connected to for a reason.

This week it’s Kelly McCausey. Since running my business for close to four years it’s common for me to be quite tight with my budget funds. Prior to purchasing any services, ebooks or other items from another online business I must do a lot of digging around. About six months ago I finally gave in and joined Mom Masterminds. So far so good. The best part of it was how much more is offered within membership. That’s when I really got to researching who Kelly McCausey was. Now I finally bit the bullet and decided to take one on one coaching with her to improve my site. As a friend of hers says, “she doesn’t blow flowers up your butt” which is so very true. However, I truly think it’s finally what I needed. She can tell me what she likes and I either run with it or just nod. However, she’s doing it constructively. This is where she’s taught me not t0 take it personally. Normally that’s what I would do. This is a business if you want to improve it don’t let good criticism hurt you.

Get Kelly McCausey’s Coaching with Kelly

Subcontracting Inspiration

Give Your Team Time Tools

We are often required to multi-task a great deal during the course of our workday—going to meetings, answering questions from others, handling “fire-drills,” doing paperwork. If we’re not careful, the interruptions and “small tasks” can rob us of critical time blocks where we get to concentrate on our main work, get problems solved, and come up with creative ideas for the good of our projects. It’s worth periodically analyzing where our time is going each day to see if “time robbers” have crept in as tasks or as influences on what we’re having to spend time on.

Give them the tools to help manage their time. Have team members do the following:

Record where time is going each day.
Analyze use of time to look for ways to get more effective.
Make an action plan to attach areas of wasted or unproductive time.
Eventually get rid of impacts to your project and your sanity from having to spend valuable time on the wrong (or not best) things!

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Show Your Team You Trust Them

If you want remote team members to feel both accountable and authorized to work independently towards team goals, you need to trust them. Saying, “I trust you” to a new colleague is a powerful way to make them feel both competent and committed. Taking a “prove you are worthy” stance will make them more likely to doubt themselves and consequently less likely to take risks for the team.

Have you tried it? Or what are some of the practices you use to get your team to work well?

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Team Member Personality Types

An understanding of the “personality types” of your team members can be useful for avoiding conflict and promoting effective collaboration among your team members, who may differ in the way they perceive and organize information, communicate, and make decisions.

People view the world differently. They differ in the way they:

Perceive and organize information
Communicate
Make decisions

Understanding the differences is critical to leading a team successfully. Differences in team members’ personal styles are often at the root of conflicts or misunderstandings. If the Project Leader and team members recognize this fact, such conflicts can be more easily resolved and pose less difficulty to the team’s performance.

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